Terms and Conditions

Set out below are the terms on which Saltash Aesthetics provides service to its clients. Please ensure that you have read and fully understood them prior to booking a treatment.

In order to offer as many appointments as possible and to reduce the impact of missed appointments we have had to implement an appointment/cancellation policy. This policy enables us to better utilise available appointments for our clients.

1. Appointments and cancellations

All treatments are conducted by a Registered Nurse to allow for continuity of care.
We politely ask that you give 72 hours' notice if you wish to cancel or rearrange an appointment. To help with this we offer a text reminder service. This will allow us to reallocate the appointment to someone else. However, the responsibility of attending and cancelling appointments still rests with you.
Failure to give 72 hours notice to cancel or rearrange an appointment will result in a £50 cancellation fee being charged or the loss of a prepaid treatment.
Cancellation or non attendance on the day of appointment may incur the full treatment cost being charged to cover clinic costs.
Botox top-up review appointments are time limited. If you cannot make your pre booked top-up appointment we cannot guarantee that we will be able to offer you an alternative appointment and you may have to forego your top-up.
Please arrive for your appointment at least 5 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
To ensure privacy our our clients please do not arrive more than 5 minutes before your appointment.
Saltash Aesthetics reserves the right to withdraw or decline treatment based on medical assessment or multiple cancellations or no-shows for appointments.

2. Card details, deposits and payments

To secure an appointment a booking fee of £50 is required.
For any injectable treatments a non-refundable £50 booking fee is required.
This applies to new and existing clients.

3. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase or treatment may be lost.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. We will never undertake or sell a treatment that is unsuitable or that we feel will have no benefit to you.

5. Liability

Saltash Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client's responsibility to ensure that he or she provide Saltash Aesthetics with all relevant medical details prior to each treatment. Saltash Aesthetics will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by Saltash Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Saltash Aesthetics' liability for death or any personal injury resulting from negligence.

6. Your right to complain

Saltash Aesthetics endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing.

7. 10% discount for Armed Forces and Blue Light Services*

10% discount applicable to a single full priced treatment.
Not to be used in conjunction with any other offer or promotion.
Proof of employment required i.e. ID Card.
Offer available to new and existing clients.
Valid on full priced treatments only

8. Customer Services

As a registered service provider we welcome feedback so that we can continually improve our services to you. Feedback forms are available in clinic or remotely and can be left anonymous.
Our complaints policy is available upon request.
Any concerns can be raised directly with the clinic or via JCCP.

Welcome to your local skincare, rejuvenation and cosmetic clinic in saltash

Terms and Conditions